In 2013, following requests, I began taking on private clients. My clients are mostly individuals; but sometimes I'm approached by individual businesses involved in the care and support of older people, who would like to have a detailed, one-to-one discussion with me about care and support for older people - either in general (for businesses), or about a particular individual or situation.
Please do note: I can only tell you about the systems of care and support in the UK, with a particular emphasis on England. Disclaimer: Although the information I give often explains how different parts of the law around health, care and support might affect you, it's not legal advice; and although I will explain in detail about the means-test and other aspects of paying for care, I'm not able to advise on what you might do about your finances.
For individuals - I provide an in-depth discussion for up to an hour that is completely focused on your situation. It might be that you would like to find out how to help your older relatives or friends who may need some support, or it might be about your current or future need for care, or about you caring for someone else.
In the session we discuss your individual circumstances and concerns, and I will give you information about relevant support - such as explaining the legal powers that will enable you to manage someone else's money and make decisions on their behalf; the different types of care available; sources of money to help towards the extra costs of illness or disability; paying for care, and the help available from the state with those costs; adaptations and adjustments to the home environment; housing options; getting out and about; quality of life; domestic help; having a meaningful, full and enjoyable life; communication; ongoing health needs - in short, anything that is pertinent to your situation.
I'll look at community responses and innovative ideas, too, and help you to think more imaginatively, creatively and positively about what's possible, and - if you are enquiring on behalf of someone else - how you might work together to come up with other ideas and solutions.
I can't advise you what to do - those decisions lie with you, and/or with the person about whom you're enquiring - but what I can and will do is provide you with a 'crash course' in understanding care and support options focused around you or the person you are concerned with - including the ordinary goods, services, activities and opportunities that may help make sure as good a life as possible is enjoyed. Our discussion will take into account yours and/or the person's interests, their personal history and approach to life, as well as any physical or mental ill health issues.
I'll explain some of the key words and phrases you may come across - such as 'personalisation', 'direct payments', 'NHS continuing health care', 'personal care' - and point you in the right direction in terms of what to ask for, and who to contact.
The session will give you information, insight, understanding, ideas, knowledge - and as many options as possible.
Before we have our session, I'll ask you to complete by email a simple form setting out your particular concerns and queries, so I can start the session having already carried out any background research that is specific to your situation. If during the session we explore other issues about which I might need to do some further research for you, that information will be emailed to you within 48 hours. If your situation is especially complex, I may suggest we arrange to have an additional session. But I will aim to help you as much as possible in the first session.
If you work in central London or on the south coast and have somewhere where we might meet privately, we can arrange to do this face-to-face. But it's not a problem if not, as we can also have our session via Skype.
As one person put it to me recently,
"You have saved me hours and hours of research, trawling on the internet but not understanding what I need
to look for."
For individual businesses, whether you are new to the world of older people's care or are more established but want to explore that market a bit more, I provide a one-to-one discussion for up to an hour about the 'current world' of health, housing and care for older people: trends, key themes, issues, what's coming up (for example, in care regulation, or new care legislation, new ideas or different expectations), jargon, and other useful information.
This isn't a marketing or branding session - it's a chance for you to gain a detailed understanding of the current and future drivers around care and support for older people.
If you are based in the south of England, we may be able to arrange to meet face-to-face. Or, we can have the discussion on Skype.
"Lorna was like a mentor to me when I was thinking of setting up my own social enterprise. When I
needed advice on elder care and the issues in the sector, Lorna was incredibly knowledgeable and
supportive, always providing brilliant information and great advice. I really appreciated her guidance
and insight which was invaluable at the beginning of my journey."
Rachel Mortimer, Founder, EngAge & Create
"Lorna was extremely useful to Bonnie Day by providing excellent background knowledge of the
care industry based on her wide experience. We also valued listening to her client centred approach
and found her to be a warm and reflective practitioner. We really appreciated every minute of the meeting."
Marilyn & Gill, Owners and Facilitators, Bonnie Day
To book a session - whether for a private individual or a business - or to find out more, please get in touch.